Return & Refund Policy

Last updated: 5 August 2026

Return window

You may request a return within 7 days of receiving your order, provided the item is unused, in its original condition and in its original packaging.

Check before you pay

Because we deliver Cash on Delivery, please inspect your parcel with the delivery person present. If the item is damaged or incorrect, you may refuse the delivery at no cost.

Items we cannot accept back

• Food items, if the packaging has been opened.
• Cosmetics and skincare, if the seal has been broken.
• Items damaged through use rather than a fault.

How to start a return

1. Contact us at [email protected] or call our support number with your order number.
2. Tell us what is wrong and send a photo where relevant.
3. We will arrange collection or give you a return address.

Refunds

Once we receive and check the returned item, we issue the refund within 7 working days. Where the return is due to our error — a wrong or damaged item — we also refund the delivery charge.